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For too long diagnostics service has relied on you to find the problem, call support and wait for help—all after unexpected downtime has already interrupted your work. What if there was a service provider who worked in the opposite direction–alerting you to possible issues before they happen?
Introducing Abbott AlinIQ Always On services. Abbott offers a comprehensive, proactive diagnostics service plan, backed by our 125-year history and robust ecosystem of people, processes and technology.
Discover how we bring your laboratory from the chaos of unexpected downtime to the control of planned service.
Learn how our proactive philosophy will benefit both your laboratory and your facility.
Understand how our capabilities—from highly trained professionals who monitor instrument performance to dedicated technical leaders—can provide exceptional assay technical support.
We work tirelessly behind the scenes to help optimize your laboratory productivity.
Key performance indicators are studied to uncover new opportunities for growth.
Dedicated Service Ambassador continuously monitoring PRISM instrument performance allowing you to schedule your service needs at your convenience.
Remote troubleshooting and instrument operational data helps pinpoint and resolves issues faster.
Proactive Service means maintenance is less distracting and your staff can concentrate on their work.
With more control over your laboratory's blood and plasma service needs, you can more reliably produce the donor screening results.
If there is a way to prevent even 10 minutes of downtime or delay, we are constantly seeking it. Our certified team is trained to identify early warning signs and use planned maintenance visits to reduce the number of future service calls.
To ensure consistently excellent service for all customers, our comprehensive services are backed by a set of strict internal processes managed by the service professional assigned to your blood or plasma screening laboratory.
Scientific assay development leaders and PRISM instrument leads are available to your laboratory for advance questions related to assay performance and instrument troubleshooting.
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