AlinIQ ALWAYS ON

OPTIMIZE EFFICIENCY BY SOLVING PROBLEMS BEFORE THEY EXIST

For too long diagnostics service has relied on you to find the problem, call support and wait for help—all after unexpected downtime has already interrupted your work.  What if there was a service provider who worked in the opposite direction–alerting you to possible issues before they happen?

Predictive. Proactive. Preventive.

Introducing Abbott AlinIQ Always On services. Abbott offers a comprehensive, proactive diagnostics service plan, backed by our 125-year history and robust ecosystem of people, processes and technology.

 

overview

Overview

Discover how we bring your laboratory from the chaos of unexpected downtime to the control of planned service. 

Discover More

Benefits

Learn how our proactive philosophy will benefit both your laboratory and your facility. 

Discover Benefits

Capabilities

Understand how our capabilities—from highly trained professionals who monitor instrument performance to dedicated technical leaders—can provide exceptional assay technical support.

Understand Capabilities

What is Abbott AlinIQ always on?

It is a partnership philosophy, backed by a robust ecosystem of professionals partnering with you, day and night.
We are proactively searching for ways to increase your success. Resourceful and accountable, we analyze everything we can – each asset and new discovery – and leverage it to your advantage.

at the operational level

We work tirelessly behind the scenes to help optimize your laboratory productivity.


at the business level

Key performance indicators are studied to uncover new opportunities for growth.

 

benefits

Increased Instrument Uptime

Dedicated Service Ambassador continuously monitoring PRISM instrument performance allowing you to schedule your service needs at your convenience.

Restoring Workflow Quickly

Remote troubleshooting and instrument operational data helps pinpoint and resolves issues faster.


Increasing Staff Productivity

Proactive Service means maintenance is less distracting and your staff can concentrate on their work.

IMPROVED DONOR SCREENING RESULTS

With more control over your laboratory's blood and plasma service needs, you can more reliably produce the donor screening results.

 
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Resourceful professionals

If there is a way to prevent even 10 minutes of downtime or delay, we are constantly seeking it. Our certified team is trained to identify early warning signs and use planned maintenance visits to reduce the number of future service calls.

 
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disciplined processes

To ensure consistently excellent service for all customers, our comprehensive services are backed by a set of strict internal processes managed by the service professional assigned to your blood or plasma screening laboratory.

 
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ASSAY & INSTRUMENT TECHNICAL LEADERS

Scientific assay development leaders and PRISM instrument leads are available to your laboratory for advance questions related to assay performance and instrument troubleshooting.

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